Terms & Conditions – NEW LINE COURIER LTD

These Terms & Conditions govern the use of services provided by NEW LINE COURIER LTD (“Company,” “we,” “our,” or “us”). By booking a shipment, using our website, or engaging our courier services, you agree to be bound by these terms.

1. Delivery Policy

   • All shipments are handled with reasonable care and delivered to the address provided by the customer.
   • Delivery timeframes are estimates only and may vary due to factors beyond our control, including weather conditions, customs clearance, regulatory inspections, transportation disruptions, or force majeure events.

2. Refund Policy

   • Refunds may be issued for shipments that are confirmed lost or undelivered, subject to investigation and verification.
   • Claims must be submitted within 14 days of the scheduled delivery date.
   • Refund eligibility depends on the service level purchased and applicable insurance coverage.
   • Shipping fees, customs charges, and duties may be non-refundable unless required by law.

3. Limitation of Liability

   • NEW LINE COURIER LTD is not responsible for delays caused by events outside our reasonable control, including but not limited to weather conditions, customs procedures, carrier network disruptions, governmental actions, or natural disasters.
   • Our liability for loss or damage is limited to:
     • The declared value of the shipment at booking, or
     • The maximum amount permitted under applicable law, whichever is lower.
   • We are not liable for indirect, incidental, consequential, or special damages.

4. User Responsibilities

   • Customers agree to:
   • Provide accurate and complete shipment information
   • Ensure that shipped items comply with all applicable local, national, and international laws
   • Properly package goods for transport
   • Declare restricted or hazardous materials where applicable
   • Pay all applicable shipping fees, taxes, and duties
   • Failure to comply may result in shipment delays, refusal of service, or cancellation.

5. Prohibited Items

   • Customers may not ship illegal, dangerous, or restricted items unless expressly permitted and properly declared in accordance with regulations.

6. Service Modifications

   • We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on our website with an updated effective date.

7. Governing Law

   • These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which NEW LINE COURIER LTD is registered, without regard to conflict-of-law principles.

8. Contact Information

   • For questions regarding these Terms & Conditions, please contact:
   • support@newlinecourier.com