SMS Policy – NEW LINE COURIER LTD
This SMS Policy explains how NEW LINE COURIER LTD (“Company,” “we,” “our,” or “us”) uses text messaging services to communicate with customers regarding shipments and logistics services.
By opting in to receive SMS messages, you agree to the practices described below.
1Compliance & Consent
- We comply with all applicable laws and regulations governing SMS communications, including:
- Telephone Consumer Protection Act (TCPA)
- Canada’s Anti-Spam Legislation (CASL)
- General Data Protection Regulation (GDPR), where applicable
- We obtain express consent before sending any SMS messages.
- Customers may opt in through:
- Our website or booking forms
- Mobile applications
- Customer service interactions
- Written or electronic authorization
- Consent records are securely stored for audit and compliance purposes.
2Opt-Out Process
- Recipients may opt out of SMS notifications at any time by replying:
- STOP to opt out, or HELP for assistance
- Opt-out requests are processed immediately and confirmed via automated SMS.
- Customers may also contact our support team at:
3Responsible Messaging Practices
- With your opt-in consent, we send recurring SMS messages, which may include:
- Marketing and promotional messages about our courier and logistics services and shipping offers
- Delivery notifications
- Schedule changes
- Equipment financing and business funding offers and information
- Opting in to marketing SMS is optional and is never a condition of purchase. Service and delivery notifications may also be sent. Message frequency varies; message and data rates may apply. Reply STOP to opt out, HELP for help.
4Message Frequency & Charges
- Message frequency varies based on shipment activity.
- Standard message and data rates may apply depending on your mobile carrier.
5Data Protection
- Mobile numbers and SMS communications are handled in accordance with our Privacy Policy. Information is protected using reasonable administrative, technical, and physical safeguards. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; mobile opt-in and SMS consent data is never sold or shared.
6Support
- For questions regarding our SMS practices, please contact:
- support@newlineconnects.com