SMS Policy – NEW LINE COURIER LTD
This SMS Policy explains how NEW LINE COURIER LTD (“Company,” “we,” “our,” or “us”) uses text messaging services to communicate with customers regarding shipments and logistics services.
By opting in to receive SMS messages, you agree to the practices described below.
1Compliance & Consent
- We comply with all applicable laws and regulations governing SMS communications, including:
- Telephone Consumer Protection Act (TCPA)
- Canada’s Anti-Spam Legislation (CASL)
- General Data Protection Regulation (GDPR), where applicable
- We obtain express consent before sending any SMS messages.
- Customers may opt in through:
- Our website or booking forms
- Mobile applications
- Customer service interactions
- Written or electronic authorization
- Consent records are securely stored for audit and compliance purposes.
2Opt-Out Process
- Recipients may opt out of SMS notifications at any time by replying:
- STOP
- Opt-out requests are processed immediately and confirmed via automated SMS.
- Customers may also contact our support team at:
3Responsible Messaging Practices
- We send SMS messages only for operational and service-related purposes, including:
- Shipment tracking updates
- Delivery notifications
- Schedule changes
- Compliance alerts
- We do not send marketing, promotional, or advertising messages via SMS.
4Message Frequency & Charges
- Message frequency varies based on shipment activity.
- Standard message and data rates may apply depending on your mobile carrier.
5Data Protection
- Mobile numbers and SMS communications are handled in accordance with our Privacy Policy. Information is protected using reasonable administrative, technical, and physical safeguards.
6Support
- For questions regarding our SMS practices, please contact:
- support@newlinecourier.com